Privacy policy

At PetCultures, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Data We Collect:

We collect the information you voluntarily provide to us when you use our website, such as:

  • Name
  • Email address
  • Shipping address
  • Billing information
  • Any other information you choose to share

We may also collect certain non-personal information automatically when you visit our website, such as:

  • Your IP address
  • Browser type
  • Operating system
  • Referring website
  • Pages you visit on our website

Data Usage:

We use the information we collect to:

  • Process your orders and fulfill your requests
  • Send you important information about your orders and our products
  • Respond to your inquiries and provide customer service
  • Send you marketing communications (only with your consent)
  • Improve our website and services

Data Security:

We take the security of your personal information very seriously. We use a variety of industry-standard security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure servers
  • Access controls and user authentication

Third-Party Sharing:

We do not share or sell your personal information to any third parties without your
consent. However, we may share your information with trusted service providers who assist us in operating our website and providing our services. These service providers are contractually obligated to keep your information confidential and secure.

Opt-Out Options:

You can always choose not to receive marketing communications from us. You can unsubscribe from our emails by clicking the "unsubscribe" link at the bottom of any marketing email you receive from us. You can also opt out of receiving marketing communications by contacting us at support@petcultures.com.

Cookie Policy:

We may use cookies and similar tracking technologies to collect and store certain
information when you visit our website. Cookies are small data files that are stored on your device. They help us to improve your experience on our website by remembering your preferences and settings. You can choose to disable cookies through your browser settings. However, please note that disabling cookies may limit your ability to use certain features of our website.

Compliance with Laws:

We comply with all applicable data privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our  practices or applicable laws. We will notify you of any changes by posting the new Privacy Policy on our website.

Contact Us:

If you have any questions about this Privacy Policy, please contact us at
support@petcultures.com.